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| In October 2020, NJEDA will be launching Phase 2 of the Small and Micro-Business PPE Access Program, which will offer small New Jersey-based businesses the opportunity to purchase PPE and other safeguarding products at discounted prices from e-commerce retailers partnering with the State. In order to receive these discounts, small businesses must complete an online, automated eligibility check, which will verify that they are located in New Jersey, have below 100 FTE, and are not on state government “No go” lists due to having been flagged as ineligible by the DOL or in other NJEDA programs. Businesses can also use this tool to verify that they are in an Opportunity Zone Eligible census tract for additional discounts. Given that all discounts for this program must be used by the end of the year, NJEDA is seeking 8 Eligibility Reviewers and 1 Eligibility Review Team Leader on a temporary assignment basis to ensure that all eligibility checks are completed in a timely fashion. While the online eligibility tool will operate automatically and without manual support, we expect tens of thousands of businesses to participate, and many of those who are deemed not eligible by the tool may choose to appeal and have their case reviewed by a staff person. Furthermore, some businesses that are determined to be eligible by the tool will be flagged for manual spot checks, to verify their eligibility after the fact and ensure that the tool is working effectively. It will be the responsibility of these Eligibility Reviewers to perform the appeals and spot checks through research and communication with the small businesses as well as document this review in Microsoft Dynamics 365, a customer relationship management (CRM) software. Activities of the Eligibility Reviewers will include: - Creating a new CRM record for a small business - Tracking the status of the eligibility appeal or spot check in the CRM system, such as by marking whether the appeal is recommended for approval or for decline - Identifying the cause of errors or spot check triggers. A couple examples: › If two small businesses with different business identification numbers apply using the same address, the reviewer would research whether they are in different units of the same building by performing a Google search, and if this fails, may reach out to both small businesses for clarification › If a business’s headcount is not found by the automatic eligibility tool, it will be flagged for spot checking, and the reviewer would reach out to the business to receive and verify evidence that it has fewer than 100 FTE - Calling small businesses to discuss their eligibility as necessary, and uploading notes from each of these calls in the CRM record - Uploading any other documents to the CRM record In addition to the 8 Eligibility Reviewers, 1 Team Leader is needed. This leader will: - Manage the team of 8 Eligibility Reviewers - Learn all required eligibility appeal and spot-checking duties and skills, and teach these to the 8 Reviewers under their management - Assign each Reviewer in the team new cases to review via the CRM system, based on the capacity and abilities of each Reviewer - Check in with their team via videoconference for 15-30 minutes each morning at 8 AM to discuss the current status of the reviews and identify any questions or problems for resolution or escalation - Quality check the reviews by reviewing the work of the team members, communicating feedback both to the individual team members and to NJEDA staff - Ensure that the team successfully completes the number of reviews allocated to it by NJEDA based on request volumes, and flag to NJEDA if these review targets become infeasible for any reason Knowledge, skills, education, and/or experience: Must be a fast and accurate typist and competent in all basic computer skills, such as Microsoft Office and web searches Must be competent in basic math and accounting skills and able to review historic sales data for completeness and legitimacy Must be able to communicate collegially and professionally with both teammates and with small business owners statewide, via e-mail, phone, and video conference. Equipment: Candidate will be provided with a laptop & cell phone for use, but must have access to internet at their own expense, as this is a remote position. Software to be used: Microsoft Dynamics 365 Microsoft Outlook Microsoft Teams Microsoft Word Desired skills: Prior experience with CRM software, especially Microsoft Dynamics 365, is highly desirable but is not mandatory Fluency in other languages, particularly Spanish and Korean, is a plus. Background check: Standard NJEDA background check is required, references and education check if necessary |
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Position: Phase 3 Grant Application Processors
Location: Remote
Opening: 32 Openings
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| NJEDA is seeking 32 Phase 3 Grant Application Processors on a temporary assignment basis. While the majority of grant applications will be processed automatically, some portion of these applications will be flagged for manual review, and it will be the responsibility of these Grant Application Processors to both perform this review through research and communication with applicants and document this review in Microsoft Dynamics 365, a customer relationship management (CRM) software. Activities of the Grant Application Processors will include: |
- Creating a new CRM record for an application
- Tracking the status of the application in the CRM system, such as by marking whether the application is recommended for approval or for decline
- Identifying the cause of application errors or manual review triggers. A few examples:
- If two applicants with different business identification numbers apply using the same address, the processor would research whether they are in different units of the same building by performing a Google search, and if this fails, may reach out to the applicants for clarification
- If a business was started in 2020, the business may not have a filed tax return and the processor would need to confirm revenue by requesting and reviewing 2 months of actual sales data to confirm the applicant’s financial projections
- If an applicant selected on the application that their organization is involved in lobbying, the processor will need to contact them to confirm that their application was properly filled out and, if so, send them a Lobbying Questionnaire to complete and share with the Attorney General’s Office
- Calling applicants to discuss their application as necessary, and uploading notes from each of these calls in the CRM record
- Uploading any other documents to the CRM record
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| Equipment to be used |
Candidate will be provided with a laptop & cell phone for use, but must have access to internet at their own expense, as this is a remote position |
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| Software to be used |
- Microsoft Dynamics 365
- Microsoft Outlook
- Microsoft Teams
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| Knowledge, skills, education, and/or experience |
- Must be a fast and accurate typist and competent in all basic computer skills, such as Microsoft Office and web searches Must be competent in basic math and accounting skills and able to review historic sales data for completeness and legitimacy Must be able to communicate collegially and professionally with both teammates and with small business owners statewide, via e-mail, phone, and videoconference
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| Desired skills |
- Prior experience with CRM software, especially Microsoft Dynamics 365, is highly desirable but is not mandatory Fluency in other languages, particularly Spanish and Korean, is a plus
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| Hours of work |
- 8 hours per day based on managers schedule (8-5 or 9-6)
- No holiday or paid time off
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| Requested attire |
Role is remote, but business casual attire is requested for any videoconferences |
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| Background check |
Standard NJEDA background check is required, references and degree verification if any |
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Position: Phase 3 Grant Application Processor Team Leaders
Location: Remote
Opening: 4 Openings
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| NJEDA is seeking 4 Phase 3 Grant Application Processor Team Leaders, on a temporary assignment basis. While the majority of grant applications will be processed automatically, some portion of these applications will be flagged for manual review, and it will be the responsibility of these Grant Application Processors to both perform this review through research and communication with applicants and document this review in Microsoft Dynamics 365, a customer relationship management (CRM) software. Activities of the Grant Application Processors will include: |
- Manage a team of 8 Grant Application Processors
- Learn all required grant application processing duties and skills, and teach these to the 8 Processors under their management
- Assign each Processor in the team new grant applications to review via the CRM system, based on the capacity and abilities of each Processor
- Check in with their team via videoconference for 15-30 minutes each morning at 8 AM to discuss the current status of the applications and identify any questions or problems for resolution or escalation
- Quality check the application reviews by reviewing the work of the team members, communicating feedback both to the individual team members and to NJEDA staff
- Ensure that the team successfully completes the number of applications allocated to it by NJEDA based on grant application volumes, and flag to NJEDA if these application review targets become infeasible for any reason
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| Equipment to be used |
Candidate will be provided with a laptop & cell phone for use, but must have access to internet at their own expense, as this is a remote position |
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| Software to be used |
- Microsoft Dynamics 365
- Microsoft Outlook
- Microsoft Teams
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| Knowledge, skills, education, and/or experience |
- Must be a fast and accurate typist and competent in all basic computer skills, such as Microsoft Office and web searches Must be competent in basic math and accounting skills and able to review historic sales data for completeness and legitimacy Must be able to communicate collegially and professionally with both teammates and with small business owners statewide, via e-mail, phone, and videoconference
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| Mandatory skills/certification(s) |
No mandatory educational certification, but all above skills are mandatory |
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| Desired skills |
- Prior experience with CRM software, especially Microsoft Dynamics 365, is highly desirable but is not mandatory Fluency in other languages, particularly Spanish and Korean, is a plus
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| Hours of work |
- 8 hours per day based on managers schedule (8-5 or 9-6)
- No holiday or paid time off
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| Requested attire |
Role is remote, but business casual attire is requested for any videoconferences |
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| Background check |
Standard NJEDA background check is required, references and degree verification if any |
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Position: PPE Phase 2 Grant Application Processors
Location: Remote
Opening: 8 Openings
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| NJEDA is seeking 8 Eligibility Reviewers on a temporary assignment basis to ensure that all eligibility checks are completed in a timely fashion. While the online eligibility tool will operate automatically and without manual support, we expect tens of thousands of businesses to participate, and many of those who are deemed not eligible by the tool may choose to appeal and have their case reviewed by a staff person. Furthermore, some businesses that are determined to be eligible by the tool will be flagged for manual spot checks, to verify their eligibility after the fact and ensure that the tool is working effectively. It will be the responsibility of these Eligibility Reviewers to perform the appeals and spot checks through research and communication with the small businesses as well as document this review in Microsoft Dynamics 365, a customer relationship management (CRM) software. |
Activities of the Eligibility Reviewers will include:
- Creating a new CRM record for a small business
- Tracking the status of the eligibility appeal or spot check in the CRM system, such as by marking whether the appeal is recommended for approval or for decline
- Identifying the cause of errors or spot check triggers. A couple examples:
- If two small businesses with different business identification numbers apply using the same address, the reviewer would research whether they are in different units of the same building by performing a Google search, and if this fails, may reach out to both small businesses for clarification
- If a business’s headcount is not found by the automatic eligibility tool, it will be flagged for spot checking, and the reviewer would reach out to the business to receive and verify evidence that it has fewer than 100 FTE
- Calling small businesses to discuss their eligibility as necessary, and uploading notes from each of these calls in the CRM record
- Uploading any other documents to the CRM record
|
| Equipment to be used |
Candidate will be provided with a laptop & cell phone for use, but must have access to internet at their own expense, as this is a remote position |
|---|
| Software to be used |
- Microsoft Dynamics 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
|
|---|
| Knowledge, skills, education, and/or experience |
- Must be a fast and accurate typist and competent in all basic computer skills, such as Microsoft Office and web searches Must be competent in basic math and accounting skills and able to review historic sales data for completeness and legitimacy Must be able to communicate collegially and professionally with both teammates and with small business owners statewide, via e-mail, phone, and videoconference
|
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| Desired skills |
- Prior experience with CRM software, especially Microsoft Dynamics 365, is highly desirable but is not mandatory Fluency in other languages, particularly Spanish and Korean, is a plus
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| Hours of work |
- 8 hours per day based on managers schedule (8-5 or 9-6)
- No holiday or paid time off
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| Over-time |
Over-time is not envisioned at this time, but may be offered as an option as the program progresses |
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| Requested attire |
Role is remote, but business casual attire is requested for any videoconferences |
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| Background check |
Standard NJEDA background check is required, references and education check if necessary |
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Position: PPE Phase 2 Grant Application Processor Team Leader
Location: Remote
Opening: 1 Opening
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| NJEDA is seeking Eligibility Review Team Leader on a temporary assignment basis to ensure that all eligibility checks are completed in a timely fashion. While the online eligibility tool will operate automatically and without manual support, we expect tens of thousands of businesses to participate, and many of those who are deemed not eligible by the tool may choose to appeal and have their case reviewed by a staff person. Furthermore, some businesses that are determined to be eligible by the tool will be flagged for manual spot checks, to verify their eligibility after the fact and ensure that the tool is working effectively. It will be the responsibility of these Eligibility Reviewers to perform the appeals and spot checks through research and communication with the small businesses as well as document this review in Microsoft Dynamics 365, a customer relationship management (CRM) software. |
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This leader will:
- Manage the team of 8 Eligibility Reviewers
- Learn all required eligibility appeal and spot-checking duties and skills, and teach these to the 8 Reviewers under their management
- Assign each Reviewer in the team new cases to review via the CRM system, based on the capacity and abilities of each Reviewer
- Check in with their team via videoconference for 15-30 minutes each morning at 8 AM to discuss the current status of the reviews and identify any questions or problems for resolution or escalation
- Quality check the reviews by reviewing the work of the team members, communicating feedback both to the individual team members and to NJEDA staff
- Ensure that the team successfully completes the number of reviews allocated to it by NJEDA based on request volumes, and flag to NJEDA if these review targets become infeasible for any reason
|
| Equipment to be used |
Candidate will be provided with a laptop & cell phone for use, but must have access to internet at their own expense, as this is a remote position |
|---|
| Software to be used |
- Microsoft Dynamics 365
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
|
|---|
| Knowledge, skills, education, and/or experience |
- Must be a fast and accurate typist and competent in all basic computer skills, such as Microsoft Office and web searches Must be competent in basic math and accounting skills and able to review historic sales data for completeness and legitimacy Must be able to communicate collegially and professionally with both teammates and with small business owners statewide, via e-mail, phone, and videoconference
|
|---|
| Desired skills |
- Prior experience with CRM software, especially Microsoft Dynamics 365, is highly desirable but is not mandatory Fluency in other languages, particularly Spanish and Korean, is a plus
|
|---|
| Hours of work |
- 8 hours per day based on managers schedule (8-5 or 9-6)
- No holiday or paid time off
|
|---|
| Requested attire |
Role is remote, but business casual attire is requested for any videoconferences |
|---|
| Background check |
Standard NJEDA background check is required, references and education check if necessary |
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